For connection issues, subscription renewal problems or billing questions, open a ticket from your account. Include what happened and what you’ve already tried so support can continue troubleshooting.
You’ll need to log in to use tickets. Sign up with a username and password—no email required.
The only currently available contact option is the support ticket system in your account. No support email or Telegram contact has been announced.
Use tickets for connection problems, subscription renewal issues, order checks and refund requests. Keep follow-up details in the same ticket to preserve the full context.
Response times depend on the issue; no fixed response window has been announced. Check your ticket for replies after submitting it. If more information is needed, add it to the same ticket.
View or open a ticketNo support email has been announced. For connection, billing or account issues, use the support ticket system in your account. Don’t send information to an address unless it has been verified.
Email support is not currently available, and no response time has been specified for this channel.
No Telegram support account or group has been announced. Don’t assume an account is official based on a similar name. To verify service information, contact support through a ticket in your account.
No response time has been specified for Telegram. Please rely on replies in your support ticket.
Describe what’s happening, then add any relevant details. Keep it simple—include enough information to show where the issue occurs.
Include your device’s operating system, client name, server region and roughly when the issue occurred. Say whether you can’t connect, can connect but can’t open websites, or are having trouble with just one app.
Include the error message and say whether you’ve tried updating the subscription, switching servers or changing networks. Hide subscription URLs and sensitive account details in screenshots.
Include the relevant order, plan name, payment method and issue—for example, an order that hasn’t updated after payment or a question about when your data resets.
Payment methods: Alipay / WeChat Pay / USDT. If you need to provide proof of payment, include only what’s needed to verify the order and hide other transactions and personal details.
VPNFJ offers 7-day no-questions-asked refunds. Submit the relevant order details and your request through your account for support to review. You don’t need to complete technical troubleshooting before asking about a refund.
See the refund policy for details. Check your original ticket for updates on your refund; no fixed processing or arrival time is promised on this page.
After opening a ticket, add any new error messages or test results to the same ticket to keep everything in one place.
Start with the troubleshooting guide and follow the steps for your issue. If you haven’t set up a client yet, begin with the getting started guide. If you’re still unsure, tell us in a ticket which step you’re stuck on.
After logging in, go to the client page. Subscriptions are available after login, and the dashboard manages client downloads. If the page doesn’t match your account status, include its message in a ticket. Don’t send the full subscription URL.
For general terms, see plans and pricing. Monthly subscription data resets each month on the activation date. Mid-cycle upgrades are prorated for the remaining days. Data add-ons last until used and never expire. Contact support through a ticket to check a specific order or account display issue.